Dear Traveler,

It’s no secret that the travel landscape as it relates to the global coronavirus challenge is changing on a daily – and almost hourly – basis. That’s why AAA Pioneer Valley is proud to be here as your trusted resource and advocate.

Keeping you and your vacation investment safe is paramount to what we do every day. To that end, we are relying on the guidance of public health experts around the world. The Centers for Disease Control (CDC) have advised travelers with underlying health issues to defer cruise ship travel at this time. In response, out of an abundance of caution, many major cruise operators are currently voluntarily suspending operations. In addition, many restrictions have been placed on international travel, which may cause you to alter your plans.

We’re in constant contact with our network of global travel suppliers to accommodate any and all changes. We’re working closely with them as they redefine their own travel policies and terms. If you have immediate cruise or international travel plans, the odds are good that they have been or will be affected by restrictions and other developments. 

If you’ve booked travel with AAA Pioneer Valley, you have some of the best, most committed agents and advisors in the business working on your behalf. As I write this, our team is reaching out proactively to those who have upcoming travel planned. You’ve likely heard from us already. I’m immensely proud of the tireless commitment our travel team is making every day to provide you with around-the-clock assistance. In this all-hands-on-deck situation, we are here to help and serve in the many ways you’ve come to rely on AAA.

During this time, we want you to lean on us for your travel questions and needs. We’ll cut through the confusion and reduce long customer service delays as much as possible. Only travel agents can provide the expertise, guidance, and individual attention that you need to affect action right now.

Providing safety, security, and peace of mind is at the heart of everything that we do at AAA. We’ve done it since 1902, nobody does it better than us. No matter what happens next, I pledge that we will continue to go above and beyond in serving our members and travel customers with compassion and integrity.

And, most importantly, please look after yourself and your loved ones. Stay on top of the latest information from the Centers for Disease Control and Prevention (CDC). That is what matters most right now.

Sandra Marsian
Vice President, Membership, Travel & Marketing
AAA Pioneer Valley

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