The safety and wellness of our valued AAA members and appreciated employees is of the utmost importance to us.  As a result, we are making some changes to our business practices and hours of operation to reduce everyone’s social exposure. 

We want you all to be aware of these changes so we can ensure your continued total satisfaction with your AAA member services.

Our AAA Northeast Branch locations will be closed to walk-in traffic until further notice.  However, our AAA associates will still be available to assist you via phone at 413-785-1381 for your Travel, Insurance, and Road Service needs.  We will keep you informed as to when we resume in-branch face-to-face services via email and also at

For an update on Registry of Motor Vehicles services, please visit

As always, AAA Emergency Road Service is available 24/7 as are many other AAA services via the AAA Mobile App and  Our contact center is open Monday through Saturday, 7 am – 11 pm and Sunday, 8 am – 10 pm.  Although all services may not be available during all contact center hours of service, we can certainly arrange for your request to be fulfilled.

We appreciate everyone’s support and flexibility as we navigate this public health situation, and together, we can further reduce this virus’s overall exposure and stifle its impact both within our community and across the United States.

I think we will all deserve an amazing vacation when this is all behind us. And it will be our pleasure to assist you in making those plans when you are ready.  Stay well.

Chris E. Mensing
President and CEO

AAA Pioneer Valley