Automotive Benefits

Roadside Assistance Reimbursement Request

Complete the Roadside Assistance reimbursement form to be considered for partial or full reimbursement of services. Please submit your request form and the original itemized paid receipts on the garage letterhead.

Roadside Assistance Reimbursement form

Extricating or Winching Service

If a car is stuck in a ditch, mud or snow, it will be freed if it can be safely reached from a normally traveled road or established thoroughfare. A charge may be made if more than one service person or one service vehicle is needed. Once the vehicle is back on the road, normal AAA towing privileges apply.

Delays and Deferred Towing

Excessive delays may occasionally occur when thousands of members call for service at the same time. This situation is usually caused by adverse weather, unusual traffic or other conditions over which the Club has no control. During these peak periods of demands for our services, we will give priority to those members who are most directly affected by severe weather and to those who may be in a bona fide emergency situation. Tows to a member's choice of destination may have to be delayed until the peak demand on our staff and equipment has subsided.

Important Regulations

• Although the average member uses only one road service call per year, we understand that there may be years when you require more than the average amount of service. In any single membership year, you may use up to four road service calls, however above-average use of road service over successive membership years may result in surcharges, service limitations, downgrades of membership level or cancellation of your membership.
• In the event that you ever require more than four road service calls in any single membership year, you may be required to pay $45 for light service and/or tows back to the closest responding facility; tows to other destinations will be at prevailing rates for towing service.
• Roadside Assistance is available to the member whose name appears on the membership card while driving or as a passenger in his/her own car, rental car, a friend's car or similar situation. The service is not available to non-members driving a member's car, even if that person resides in the same household.
• Roadside Assistance will not be provided when it appears that the Club member is unable to operate their vehicle safely.
• When a member's vehicle is not operable upon providing any of the basic services, the Club will assist the member in finding the nearest open place of repair. If a repair facility cannot be located, the Club will assist the member in obtaining lodging or alternative transportation at the member's expense.
• The Club cannot guarantee 24-hour mechanical repair or parts availability and replacement. The cost of parts, labor and repairs are at the member's expense.
• While AAA contract garages are carefully selected to provide quality Roadside Assistance, such service facilities are independent contractors and act as agents of the member and not AAA. The Club cannot assume responsibility for avoidable or unavoidable delays in providing Roadside Assistance and is not responsible for loss, damages or personal injuries sustained in rendering this service.
• Some turnpikes allow only their own contractors to provide Roadside Assistance. You may be required to pay cash. In such cases, AAA will reimburse you for roadside services such as jump starts, tire changes and reimbursement for towing charges to the nearest exit, to the responding station or three miles from the point of breakdown.
• When AAA service is available, but not used, you will be reimbursed the amount the AAA contract facility would have charged AAA. Reimbursement is not provided for taxi fares, telephone calls, rental cars or other related expenses.
• When AAA service is not available, call a local garage, pay for service, and send the original bill and explanation of the circumstances to AAA within 30 days. The bill should be itemized. If your request is approved, you will be reimbursed for the covered services at the prevailing rate for the region.

AAA Trip Continuation Reimbursement

Members receive financial reimbursement up to $500 if their car is disabled for more than 24 hours as a result of a breakdown when traveling more than 50 miles away from home. The program is valid anywhere in the U.S. and Canada and covers reasonable expenses** for:

• Meals and lodging near the repair facility while the member’s car is being repaired;
• Car rental from any licensed car rental agency and/or transportation to their destination on a scheduled commercial transportation system.

_{*Not all independent service providers perform repairs at their facilities.
**Covers expenses incurred within a maximum of three (3) days from time of the accident.}