AAA is your neighborhood Massachusetts RMV

Select RMV services are available at all open Massachusetts AAA Branches!
Reservations are required.

 

Select your nearest branch to schedule your Registry Services Transaction.

Greenfield
Hadley
Springfield
West Springfield

RMV FAQ

Please see our services, as well as related forms and pricing details here.

Examples of services we CANNOT perform. If you need any of the below services, we cannot assist at a AAA Branch, and you will need to visit a Massachusetts RMV office. 

  • New licenses or State ID’s to include out of state conversions of license or ID
  • Conversion of a driver’s license to State ID
  • All CDL license transactions
  • Name change on license, ID or registrations. Exception; AAA can change a middle name only with legal documents for Real ID endorsement on License or State ID transactions only
  • Renewal of liquor ID’s
  • Reinstate suspended licenses, ID’s or registrations
  • New vehicle registrations or new license plates for a new or used vehicle you have purchased
  • Converting an out of state registration to Massachusetts
  • Duplicate plate requests
  • License plate cancelations
  • License plate swaps (Moving plates between two vehicles you own)
  • Name swaps on registrations and titles
  • Mopeds: new registrations, duplicates, renewals, plate issuance or stickers
  • Transfer of existing license plates where the newly acquired vehicle is purchased from an out of state dealer
  • Any registration transaction for vehicles in excess of 55,000 pounds
  • Remove, clear or accept payment for excise tax issues, parking violations, E-ZPass violations or tickets

Questions regarding handicap placards, etc. should be directed to MA RMV Medical Affairs Office at 857-368-8020.

 

  • At this time, we can only service one transaction type per visit. 
  • Each individual person in need of a service will need to have made their own reservation.
  • You will need a current AAA membership in your name in order to receive RMV services through AAA. We are unable to assist non-members at this time. 
  • We can only assist with the RMV transactions that are listed on the reservation form.
  • Due to high demand, available reservation times may be full. We apologize for the inconvenience and ask that you check back frequently, as new slots are made available throughout the day. 
  • A reservation is not required for passport photos.
  • Make a reservation at your local AAA branch.
  • If you need to cancel or change an existing reservation, you can do so from your confirmation email. 

In compliance with the CDC and the Governor's orders, we would like to make you aware of the following before you make an appointment:

  • We ask that only the member completing the RMV service enter the AAA Office to limit the number of people in the office at one time.
  • If you or anyone in your household is sick, please do not make an appointment at this time.
  • Unless for medical reasons, face masks will be required to be worn while in the office. You will be allowed to remove your face mask momentarily while a license photo is being taken.

Save time!

Download, print and fill out forms before coming to the office.

Click a service below for forms and important information

Effective October 1, 2021, a new federal law goes into effect requiring a new type of identification – REAL ID – for anyone 18 years and older flying within the United States or entering a Federal building that requires identification.

 

After 10/1/21, a standard license will NOT be acceptable to pass through domestic airport security checkpoints. You will need a REAL ID or another acceptable form of identification, such as a valid passport, federal government PIV card or US military ID.

 

REAL ID applications can be processed at AAA branch locations, but you will need to present certain documents to prove your identity. All Massachusetts members interested in obtaining a REAL ID should refer to the Massachusetts RMV website for complete information, start their application online, and see a list of acceptable documents.

 

Mass RMV

Registration:

  1. Membership is non-transferable. A member may conduct a transaction on behalf of another member only.
  2. Business Registrations: Owner or business employee must be a member with a membership card in their name.
  3. AAA reserves the right to restrict the number of registrations completed at one time due to business demands. Most offices have one RMV terminal, therefore limiting the number of transactions that can be done at one time. Large quantities of transactions should be conducted at the RMV, online or US mail.
  4. A company that is in the business of processing registrations for other customers must adhere to the following:
    1. An employee of the company must be a member with a membership card in their name.
    2. Prior to processing at AAA, the individual membership number of the corresponding registered owner must be written on each registration form. AAA is not responsible for researching membership numbers in this scenario.
    3. Registrations processed will be entered in the registered owners’ name/membership number.

License or State ID:

  1. Membership is non-transferable. Only the named member on a membership card may conduct a license or ID transaction.

 

Although AAA accepts many different forms of payments, RMV services are limited to the following forms of payment:

 

Cash: US Currency only

 

Personal Check: Personal checks made payable to AAA, from member conducting the transaction. No third party checks.

 

Business Check: RMV Policy states business checks are accepted for business registrations only and must match the company name on the registration.

 

Bank Checks/Money Orders: Bank checks/money orders payable to AAA, drawn on a local bank.

 

Credit/Debit Cards:

  • License transactions, all major Credit/Debit cards are accepted.
  • Registration transactions - all major Credit/Debit cards are accepted.

 

Service Fees: AAA members do not pay any additional service fees over/above the normal RMV-Registry fee.

 

Fee Listing: See Mass-RMV Registry fee listing

License Renewal

Cost: See Mass-RMV Registry fee listing

 

Description: Non-CDL License Renewals. License Renewals can be processed 364 days in advance of the expiration, and up to two years after expiration date.

 

Process: Member should present their existing photo license along with other documentation Refer to “Massachusetts Identification (ID) requirements

 

Processing Time: A temporary license is printed and given after a review of paperwork and payment. The physical license is mailed within 10 days after processing.

 

Changes

Address Changes: A change of address may be completed as part of the License Renewal transaction.

 

Physical Description Changes: Changes to physical appearance can be made as part of the License Renewal transaction, except Gender Changes. All Gender Changes must be substantiated and completed at a Full-Service RMV Office.

 

Name Changes: Name changes must be completed at a Full-Service RMV Office. AAA offices can only do a name change as part of a REAL ID transaction with proof of name change

 

Eye Exams: License Renewal Applicants will be given and must pass the official Mass RMV-Registry Eye Exam as part of the renewal process. At least 20/40 distant visual acuity in either eye, with or without corrective lenses, and not less than 120 degrees combined horizontal peripheral field of vision to be eligible for a license. Members may ask their Optometrist or Ophthalmologists to sign an official Class D and M Vision Screening Certificate and the eye exam procedure will be omitted. Click here for more information.

 

Note: Renew on or after your 21st birthday to receive a standard horizontal license.

 

Veteran Status: The State of Massachusetts now allows honorably discharged Veteran's to have "Veteran" status added to their license. AAA is now permitted to add the Veteran status. Veteran's status can be added by bringing your honorable discharge paperwork.

Duplicate License

Including lost and damaged licenses

 

Cost: See Mass-RMV Registry fee listing

 

Description: Non-CDL Duplicate License

 

Process: Complete Class D, M or D/M License and ID Card Application form completely. Click here for more information.

 

Processing Time: A temporary Duplicate License is printed and given after a review of paperwork and payment. The physical Duplicate License is mailed within 10 days after processing.

 

Changes

Address Changes: A change of address may be completed as part of the Duplicate License transaction.

 

Physical Description Changes: Changes to physical appearance can be made as part of the Duplicate License transaction, except Gender Changes. All Gender Changes must be substantiated and completed at a Full-Service RMV Office

 

Name Changes: Name changes must be completed at a Full-Service RMV Office. AAA offices can only do a name change as part of a REAL ID transaction with proof of name change

 

Veteran Status: The State of Massachusetts now allows honorably discharged Veteran's to have "Veteran" status added to their license. AAA is now permitted to add the Veteran status. Veteran's status can be added by bringing your honorable discharge paperwork.

Duplicate ID (No Liquor IDs)

Including lost and damaged ID's

 

Cost: See Mass-RMV Registry fee listing

 

Description: Duplicate of existing State ID's. We cannot process Duplicate Liquor ID’s

 

Process: Complete Class D, M or D/M License and ID Card Application form completely. Click here for more information.

 

Processing Time: A temporary Mass ID is printed and given after a review of paperwork and payment. The physical Mass ID is mailed within 10 days after processing.

 

Changes

Address Changes: A change of address may be completed as part of the Mass Duplicate ID process.

 

Physical Description Changes: Changes to physical appearance can be made as part of the Duplicate Mass ID process, except Gender Changes. All Gender Changes must be substantiated and completed at a Full Service RMV Office.

 

Name Changes: Name changes must be completed at a Full Service RMV Office. AAA offices can only do a name change as part of a REAL ID transaction with proof of name change

 

Veteran Status: The State of Massachusetts now allows honorably discharged Veteran's to have "Veteran" status added to their license. AAA is now permitted to add the Veteran status. Veteran's status can be added by bringing your honorable discharge paperwork.

Registration Renewal

 

Cost: Varies by plate type/weight of vehicle. See Mass-RMV Registry fee listing

 

Description: Registration Renewals, new license plate stickers issued. Registration Renewals can be processed up to 6 months in advance.

 

Process: Registration Reminder Notice must be signed by registered owner. If Registration Reminder Notice not available a Titling and Registration Form can be completed and signed by the registered owner: Click here for more information.

 

Processing Time: Registration and license plate stickers are printed and given to member after payment and review of paperwork is complete.

 

Changes

Address Changes: A change of address may be completed as part of the Registration Renewal process.

 

Vehicle Color Changes: Vehicle color may be changed as part of the Registration Renewal.

 

Insurance Changes: Insurance Company can be changed if Registration Reminder Notice or Titling and Registration Form is stamped to indicate change.

 

Note: In order to process leased vehicle registrations, the owner's name must appear on either the physical registration or be listed in the RMV computer system. The AAA office cannot process registrations with parking tickets, excise tax, etc.

Duplicate Registration

 

Cost: See Mass-RMV Registry fee listing

 

Description: Provides a Duplicate Registration for registered owner

 

Process: Complete a Titling and Registration Form. The completed Titling and Registration Form must be signed by registered owner. AAA members may process a transaction for themselves or on behalf of another member only.

 

Processing Time: Duplicate Registrations are printed and given to member after payment and review of paperwork is complete.

 

Changes

Address Changes: A change of address may be completed as part of the Duplicate Registration transaction.

 

Vehicle Color Changes: Vehicle color may be changed as part of the Duplicate Registration transaction.

 

Insurance Changes: Insurance Company can be changed if Registration Reminder Notice or Titling and Registration Form is stamped to indicate change.

 

 

Cost: See Mass-RMV Registry fee listing

 

Description: Allows changes on registrations, excluding name changes. (Vehicle type, address, garaging etc.) Name changes must be completed at a RMV Office.

 

Process: Completed Titling and Registration Form required: Click here for more information.
AAA members may process a transaction for themselves or on behalf of another member only.

 

Processing Time: Registration Amendments are printed and given to member after payment and review of paperwork is complete.

 

Insurance Changes: Insurance Company can be changed if Titling and Registration Form is stamped to indicate change.

 

Cost: See Mass-RMV Registry fee listing

 

Forms of Payment: Debit/Credit, cash, money order, personal check, and bank check

 

Details: AAA is able to process any person to person sale regardless of what state the seller resides in, and Massachusetts dealer transfers only. AAA cannot handle any out of state dealer transfer transactions.

 

Process: Completed Titling and Registration Form required: Click here for more information. AAA members may process a transaction for themselves or on behalf of another member only.

  1. AAA can only process transfers on a newly acquired vehicle. If a vehicle was taken off the road and needs to be reregistered (same owner/plate) it cannot be done as it's not “newly acquired to the customer"
  2. AAA can transfer existing plates only. AAA cannot issue new plates.
  3. AAA can process transactions with tax exemptions as a gift, family, or long term lease, but no other tax exemptions to include surviving spouse transactions.
  4. Salvage & Reconstructed Titles/Vehicles:
    • AAA is authorized for MA Salvage/Reconstructed vehicles only. No out of state Salvage/Reconstructed vehicles can be processed at AAA.
    • The customer is required to submit a completed MA State Police Inspection Report with the MA Salvage Title. Form: Click here for more information.
    • Once the MA Title is reconstructed the brand remains with the vehicle's title history.

 

Cost: See Mass-RMV Registry fee listing

 

Description: Provides Duplicate Title Request for non-lien held vehicles only. If at any point a lien was listed on the title the transaction must be done at an RMV office. All duplicate title transactions must be clear of any lienholder information listed on the title, even if the loan has been paid in full.

 

Process: Completed Application for a Duplicate title can be found by clicking here.

AAA members may process a transaction for themselves or on behalf of another member only.

 

Processing Time: Duplicate Title request processed after payment and review of paperwork is complete. Title is mailed to owner within 10 business days after request is submitted.

 

Cost: $0.00

 

Description: Replacement license plate sticker.

 

Process: Member presents valid registration, appropriate sticker is given. Registration must be valid to issue license plate sticker.

 

Processing Time: Sticker issued upon review of registration.

 

Note: AAA members may request license plate sticker for themselves or on behalf of another member only.

Cost: $0.00

 

Description:  AAA can take Handicap Placard Photo AFTER the member or non-member applies through Medical Affairs and receive a letter stating that they need to have a photo taken.  To open and issuance of a RMV-Handicap Placard Letter for Members.  Disability Plates are issued to qualified Massachusetts residents who are primary owners of a registered passenger vehicle.  A holder of a passenger vehicle Disability Plate may be entitled to a Temporary Disabled Placard. AAA will assist members and non-members with photos for the renewal of a placard: Process and application can be found: Application for Disabled Parking Placard/Plate

 

 

Massachusetts E-ZPass

MA E-ZPass Transponders now available in participating Massachusetts AAA Offices

Learn More

Visit MA Registry of Motor Vehicles Website

 

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