AAA Roadside Assistance 
Standing By, 24/7/365.

AAA Northeast accepts service requests from your desktop or mobile device for road service 24-hours a day. To request service online please be ready with the following information:

• The location of the disabled vehicle — the name of the street and the nearest city are required to process the request.
• The type of service needed (flat tire, dead battery, locked keys, etc.)
• The description of the disabled vehicle
• Phone number where you can be contacted

Track your AAA driver on an interactive map

AAA's new Service Tracker provides live updates on your AAA driver's location and estimates arrival time.

• See your AAA Roadside Assistance Driver’s location in real-time
• Check your Driver’s estimated time of arrival
• See list of Approved Auto Repair facilities near you
• Cancel your service request without placing another call
• Watch the video to learn more!

Your safety is the primary concern. If you break down on the road, please take care to ensure the safety of you and your passengers.

1. Pull off the road.
Maneuver your vehicle as far off the road as possible. If you cannot pull over, put emergency flashers on immediately and exit your vehicle safely. Don’t push your vehicle; get to safety right away.

2. Note your vehicle’s location. 
Identify any landmarks, road signs, buildings, or mile markers.

3. Alert other motorists.
Oncoming cars – especially those at high speed – pose a danger. Always turn on your flashers, even in the daytime, raise the hood and tie a brightly colored item to the door handle.

4. Call AAA and provide all the necessary information. 
It’s always helpful to program the AAA Emergency Road Service number into your phone in case you need it: (800) 222-4357.

5. Stay with your vehicle
If you are away from traffic, its safest to stay with the vehicle until help arrives. Keep doors locked and windows closed.

For more information on what to do if your vehicle breaks down, please download our flyer.